Privacy

Agnes Cottage is committed to protecting your privacy. This Statement of Privacy applies to the Agnes Cottage website and governs data collection and usage. By using the Agnes Cottage website, you consent to the data practices described in this statement.

Collection of your Personal Information

Agnes Cottage will protect your personal information. All companies within the Group are subject to the National Privacy Principles (NPP) as set out in the Privacy Act (1988). The NPP governs the way we collect, use, disclose and secure information about you. The NPP also permits you access to the information we hold about you in order to correct or update it.

Why do we require your personal information?

The personal information collected and maintained by Agnes Cottage comprises your name, address, contact details and information specific to, and required for, the accommodation that we provided for you. Agnes Cottage. also collects anonymous demographic information, which is not unique to you, such as your postcode.  For some clients we also collect and maintain sensitive information. This may include information about your credit card details.

Agnes Cottage may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

There is also information about your computer hardware and software that is automatically collected by Agnes Cottage. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Agnes Cottage for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Agnes Cottage website.

Agnes Cottage keeps track of the websites and pages you visit within Agnes Cottage, in order to determine what Agnes Cottage services are the most popular. This data is used to deliver customized content and advertising within Agnes Cottage to customers whose behavior indicates that they are interested in a particular subject area.

Agnes Cottage websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Agnes Cottage or the site; (b) protect and defend the rights or property of Agnes Cottage (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Agnes Cottage, or the public.

Use of Cookies

The Agnes Cottage website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Agnes Cottage pages, or register with Agnes Cottage site or services, a cookie helps Agnes Cottage to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Agnes Cottage website, the information you previously provided can be retrieved, so you can easily use the Agnes Cottage features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Agnes Cottage services or websites you visit.

Contacting us about access and correction of your personal information

Agnes Cottage aims to ensure that your personal information is accurate, up to date and complete. Please contact Agnes Cottage if you:

• would like to seek access to, or revise your personal information
• believe that the information we currently have on record is either incorrect, incomplete or both.

Security of your Personal Information

No method of safeguarding information is 100% secure. Agnes Cottage uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Agnes Cottage secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Agnes Cottage will occasionally update this Statement of Privacy to reflect company and customer feedback. Agnes Cottage encourages you to periodically review this Statement to be informed of how Agnes Cottage is protecting your information. When such a change is made, we will update the "Last Updated" date above.

Privacy Complaints

If you believe that we have not protected your personal information as required under the NPP and you wish to make a formal complaint, you are able to contact our Privacy Complaints Officer on 0447 620 984. You may also email full details of your complaint to info@agnescottage.com.au. Your complaint will be managed via Agnes Cottage Internal Privacy Complaint Procedure. This Procedure assures you of a timely and accurate response to your complaint.